Recent Blog Posts

4 Ways to Exceed Expectations

Many years ago, I began thinking about the subject of exceeding expectations. I would field phone calls from upset clients or listen to team members’ frustrations and I found that most of the time the root of the problem lay in expectations that were set but not met. Because of this dynamic, I began to train, coach, and write about the topic. Over time, I developed the following simple guidelines to help create, and then exceed, expectations.

Back Door Ideas

Nearly all homes have at least two entrances. The front door and the back door. Front doors can be beautiful --in many cases a focal point for your home. They are the epitome of form. Backdoors, however, represent the way the homeowners live. They are all about function.